Refunds & Cancellations

Customers may request to reschedule their booking once, free of charge, if at least 48 hours notice is provided.

Changes made with less than 48 hours notice will incur a rescheduling fee of $50.

How to Cancel

To cancel your booking:

1. Call us on 0497 269 487
2. Or email info@moanahire.com.au with your booking reference

Cancellation requests must be received during business hours (Monday-Friday 7am-6pm, Saturday 8am-4pm). Cancellations are effective from the time we receive and confirm your request.

• Refunds are processed within 5-10 business days of cancellation
• Refunds are returned to the original payment method used for booking
• You will receive an email confirmation when your refund is processed
• Please allow additional time for your bank to process the refund

For extreme weather events:

• If delivery is unsafe or impossible due to extreme weather, we'll work with you to reschedule
• No cancellation fee applies for weather-related postponements
• Full refund available if rescheduling is not possible

In the rare event that our equipment becomes unavailable due to unforeseen circumstances:

• We will notify you immediately
• Full refund will be provided
• We will assist in finding alternative solutions where possible

• If you are not present for scheduled delivery and we cannot access the site, the hire period still applies
• Failed delivery attempts due to customer absence may incur additional delivery fees
• Please ensure someone is present during the scheduled delivery window

• No refund is provided for early returns
• The full hire period fee applies regardless of actual usage
• Early collection can be arranged at no additional charge

• Equipment must be returned clean and undamaged
• Excessive cleaning fees start at $100
• Repair costs will be charged for any damage beyond normal wear and tear
• No refund applies if equipment is damaged or excessively dirty

For any questions about cancellations or refunds: