Privacy Policy

We use your personal information for the following purposes:

• Service Delivery: Processing bookings, arranging delivery and collection, and providing customer support
• Communication: Sending booking confirmations, delivery updates, and responding to inquiries
• Payment Processing: Processing payments securely through our payment provider (Stripe)
• Legal Compliance: Meeting our legal obligations including tax reporting and dispute resolution
• Business Operations: Improving our services, maintaining records, and managing our business
• Marketing: With your consent, sending promotional material about our services

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party providers who assist with payment processing (Stripe), website hosting, and business operations
• Legal Requirements: When required by law, court order, or government authority
• Business Protection: To protect our rights, property, or safety, or that of our customers
• Consent: When you have given explicit consent for specific sharing

All third-party service providers are required to maintain the confidentiality and security of your information.

We implement appropriate security measures to protect your personal information:

• Secure Transmission: All data transmitted to our website is encrypted using SSL/TLS technology
• Payment Security: Payment information is processed securely by Stripe and never stored on our servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: We regularly update our security measures and systems
• Data Backup: Secure backup procedures to prevent data loss

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information.

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Generally, we retain customer information for 7 years after the last service interaction, unless a longer retention period is required by law or for legitimate business purposes.

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your personal information in a portable format
• Objection: Object to certain uses of your personal information
• Complaint: Lodge a complaint about our handling of your personal information

To exercise these rights or make an inquiry, please contact us using the details provided below.

Our website may use cookies and similar technologies to:

• Remember your preferences and improve your experience
• Analyze website traffic and usage patterns
• Ensure proper website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response to your privacy concern, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au